Their sales staff were knowledgeable, polite, patient, and very frank, giving us both the advantages and shortcomings of our several choices. We never felt pressured towards a decision, one way or the other. After answering all of our questions and then some, we were offered a price that was comparable to others (the appliance we selected was price-controlled by the manufacturer), free delivery, and next-day availability. Delivery was on-time by two very careful and polite guys, who then took away all the packing materials. What's not to like?