Dear Dan,

To follow up on our phone conversation, I wanted to once again offer my thanks for the outstanding services provided by your staff in the past few weeks. We recently remodeled our kitchen and this meant replacing our stove, refrigerator, and vent hood. After shopping at the home improvement warehouses, we visited your establishment on the recommendation of our contractor. We found your staff to be friendly, helpful, and very knowledgeable. We also found that your prices were very competitive with the warehouse stores, even with the increased level of personal service provided by your staff. We decided to purchase our new appliance from your establishment, and are extremely glad we did.

Once again, Dan, thank you for an excellent shopping experience. You have a very professional staff that not only know their business but also know how to work with the customers.

Sincerely,
Dr. Michael Moody

Dear Mr. Nantais,

I want to thank you for your very kind response to our letter. Your personal attention to our problem made us feel like you cared and reinforced our feelings of loyalty towards your store.

I also really appreciate the extra amount you included in the check.

As we've always done; we'll continue to buy our appliances from your company, and have already told our friends and family about your help with the dishwasher, with the emphasis on caring for your customer.

BIG THANKS AGAIN, and we'll see you in the near future when we remodel.

With appreciation,
Cindy Susi